Terms & policies

1. Definitions

In these Terms:

• “Cameron4U” / “Platform” means the homestay booking application and service operated by Cameron4U.
• “Guest” means a customer who has registered and holds a Cameron4U account.
• “Host/Vendor” means the owner, or a party authorised by the owner, who manages and provides a homestay listed on Cameron4U.
• “Property” means a homestay, guest house, room or accommodation listed through Cameron4U.
• “Booking” means a reservation for accommodation made by a Guest through the Platform.

2. Eligibility & Registration

2.1 Guests must be 18 years of age or older to register for and use Cameron4U.

2.2 Guests must give true, accurate, complete and up-to-date information when registering and when making a Booking.

2.3 Cameron4U may refuse, suspend or close an account if the information given is found to be false or misleading, or is used for a purpose that is not allowed.

3. Booking

3.1 All Bookings must be made through the Cameron4U application.

3.2 A Booking is not confirmed until the Host/Vendor confirms that the Property is available.

3.3 Once the Host/Vendor confirms the Booking, a Booking confirmation will be sent to the Guest at the e-mail address registered with Cameron4U.

3.4 Guests must make sure that the e-mail address and contact details they give are correct.

3.5 Guests are responsible for checking the Booking details, including:

• the name of the Property;
• the check-in date;
• the check-out date;
• the number of Guests;
• the amount paid;
• the deposit/security deposit; and
• any house rules or additional conditions set by the Host.

4. Payment

4.1 Full payment (100%) must be made by the Guest at the time of Booking, unless Cameron4U states otherwise.

4.2 A Booking will only be processed or treated as confirmed once the required payment has been received and the Host/Vendor has confirmed availability.

4.3 Guests are responsible for making sure that payment is made using a valid payment method.

4.4 Cameron4U may cancel a Booking if the payment fails, is declined or is not received.

5. Cancellation & Refund

For example, for a RM500 booking:

• Cancel 35 days before → RM400 refund
• Cancel 20 days before → RM250 refund
• Cancel 7 days before → RM0 refund

5.1 Refunds follow the cancellation policy above and any charges that were clearly stated at the time of Booking.

5.2 Any security deposit is handled separately from the Booking refund.

5.3 If the Host cancels a Booking after confirmation, Cameron4U will take reasonable steps to inform the Guest and to arrange a refund or alternative accommodation, depending on the circumstances and the relevant policies.

6. Security Deposit

6.1 A security deposit may be charged depending on the Property, the Host/Vendor or the accommodation rate.

6.2 The amount of the security deposit will be shown to the Guest before or at the time of Booking.

6.3 The security deposit may be used to cover:

• damage to property;
• lost items;
• lost keys/access cards;
• unusual cleaning costs;
• breaches of the house rules that cause the Host a loss; or
• any other reasonable cost caused by the Guest's actions.

6.4 If the damage costs more than the security deposit, the Guest remains responsible for paying the difference.

6.5 Cameron4U or the Host/Vendor may ask for reasonable evidence or information about the damage before making a claim.

7. Check-in & Check-out

Standard:

Check-in: 3.00 pm

Check-out: 12.00 noon

7.1 Check-in and check-out times may differ by Property.

7.2 Early check-in or late check-out depends on availability and on the Host/Vendor's approval.

7.3 Additional charges may apply for:

• early check-in;
• late check-out; or
• special requests from the Guest.

7.4 Guests must not assume that early check-in or late check-out has been approved unless they receive confirmation from the Host/Vendor.

7.5 Guests must leave the Property by the set check-out time. Failing to do so may lead to additional charges.

8. Guest Responsibilities

Guests must:

• (a) keep the Property clean and in good condition;
• (b) use all facilities and equipment properly;
• (c) follow the house rules set by the Host;
• (d) not disturb neighbours or others;
• (e) not exceed the number of Guests allowed;
• (f) not bring in additional people without permission where the Host does not allow it;
• (g) take good care of everything that belongs to the Property; and
• (h) tell the Host/Cameron4U about any damage or problem during the stay.

9. Prohibited Activities

Guests must not:

• hold parties, events or gatherings without permission;
• carry out any unlawful activity;
• damage or modify the Property;
• bring in more Guests than the permitted capacity;
• use the Property for commercial purposes without permission;
• disturb neighbours or the surrounding community;
• do anything that may put the Property or other people in danger; or
• break any house rules set by the Host.

Cameron4U or the Host may take action, including ending the stay without a refund, depending on how serious the breach is and the circumstances.

10. Damage to Property

Guests are fully responsible for any damage, loss or harm caused by their actions or negligence, or by anyone they bring in.

Cameron4U/the Host may use the security deposit to cover such damage.

If the cost of the damage is more than the security deposit, the Guest must pay the remaining cost.

If the Guest does not pay the amount owed, Cameron4U and/or the Host may take further action allowed by law to recover it.

This Guest Policy applies to every customer who books accommodation through the Cameron4U application (“Guest”).

By booking through Cameron4U, the Guest is taken to have read, understood and agreed to follow this Guest Policy, including any house rules or additional conditions set by the owner or operator of the homestay (“Host/Vendor”).

1. Before Booking

1.1 Guest Information

Guests must give true, accurate and complete information when registering and booking, including personal details, the number of guests and any other information Cameron4U or the Host/Vendor needs.

1.2 Fraud, Deception and False Information

Guests must not give false or misleading information, or use Cameron4U for deception or fraud.

If Cameron4U finds, or has reasonable grounds to believe, that a booking was made using false information, deception, fraud or in bad faith, Cameron4U may cancel that booking without a refund, subject to the circumstances and the applicable law.

1.3 Number of Guests

Guests must state the actual number of people who will stay at the Property when booking.

Guests must not bring or accommodate more guests than the number stated in the booking or the maximum occupancy set for the Property.

If the number of guests is found to be higher than stated in the booking, Cameron4U and/or the Host/Vendor may charge a suitable additional fee or take other action allowed under Cameron4U's policies and the Property's house rules.

1.4 Identification

Guests must show an identity document, such as an identity card, passport or other valid document, if Cameron4U or the Host/Vendor asks for it to verify identity or at check-in.

1.5 Special Requests

Any special request must be made when booking or before check-in.

Special requests depend on availability, the Host/Vendor's approval and, where relevant, additional charges.

Guests must not assume that a special request has been approved unless Cameron4U or the Host/Vendor has confirmed it.

1.6 House Rules

Guests must read and understand the house rules set for the Property before booking.

House rules may differ from one Property to another, and the Guest is responsible for following them throughout the stay.

2. During the Stay

2.1 Maximum Occupancy

Guests must make sure that the number of occupants does not exceed the maximum occupancy set for the Property.

2.2 No Subletting

Guests must not rent out, transfer or give the right to use the Property to anyone else without written permission from the Host/Vendor.

2.3 Parties and Events

Guests must not hold parties, events, gatherings or any activity involving a large number of people without first getting permission from the Host/Vendor.

2.4 Smoking and Vaping

Smoking and vaping are only allowed in areas set by the Host/Vendor.

If the Property is a non-smoking property, the Guest must follow that ban completely.

Any cleaning or damage costs caused by breaking the smoking or vaping policy may be charged to the Guest.

2.5 Pets

Pets must not be brought into the Property unless the Property clearly allows pets or the Guest has first got permission from the Host/Vendor.

2.6 Taking Care of the Property

Guests must use all furniture, equipment, facilities and belongings at the Property properly and carefully.

Guests are responsible for any damage, loss or destruction caused by the Guest or by anyone at the Property under the Guest's responsibility.

2.7 Disturbing Neighbours

Guests must respect the neighbours and the community around the Property.

Guests must not make excessive noise, disturb the peace or do anything that may lead to complaints from neighbours or the Property's management.

2.8 Following the House Rules

Guests must follow all house rules, safety instructions and Property regulations throughout the stay.

A serious breach of the house rules may lead to the booking being ended early, and the Guest may not be entitled to a refund, depending on the circumstances.

3. After Check-out

3.1 Check-out

Guests must check out on the date and at the time set in the booking, or as agreed with the Host/Vendor.

Cameron4U's standard check-out is 12.00 noon, unless stated otherwise for the Property.

3.2 Late Check-out

Late check-out is only allowed with the Host/Vendor's approval.

Additional charges may apply if the Guest does not check out on time without prior approval.

3.3 Returning Keys and Access Cards

Guests must return all keys, access cards, remote controls or any other means of access to the Property to the Host/Vendor in the way set out.

Any loss of or damage to keys, access cards or access equipment may be charged to the Guest.

3.4 Condition of the Property after Check-out

Guests must leave the Property in a reasonable condition, without unusual dirt or damage.

Guests do not have to leave the Property as if it had been professionally cleaned, but must make sure that rubbish and personal belongings are not left behind excessively and that the Property's facilities were used properly.

3.5 Damage and Loss

Any damage, loss or harm caused by the Guest may be charged to the Guest.

If the Property has a security deposit, Cameron4U and/or the Host/Vendor may use part or all of the security deposit to cover the cost of that damage or loss.

If the damage or loss is more than the security deposit, the Guest must pay the rest of the amount claimed.

4. Action on Breaches

If a Guest breaks this Guest Policy, the house rules or any Cameron4U terms, Cameron4U and/or the Host/Vendor may, depending on the circumstances:

• (a) give the Guest a warning;
• (b) charge reasonable additional fees;
• (c) use the security deposit to cover damage or related costs;
• (d) ask the Guest to leave the Property;
• (e) cancel or end the booking;
• (f) suspend or close the Guest's account; and/or
• (g) take further action allowed by law.

The Guest remains responsible for any payment, damage, loss or harm caused by breaking this Guest Policy, even after the booking has ended or the Guest's account has been closed.

5. Guest Agreement

By booking through Cameron4U, the Guest confirms that they have read, understood and agree to follow this Guest Policy and the house rules of the booked Property.

Cameron4U may change or update this Guest Policy from time to time. The latest version shown in the Cameron4U application applies to bookings made after it takes effect.

Cameron4U may take reasonable action on any breach of this policy to protect Guests, Hosts/Vendors, Properties and Cameron4U's interests.

These Terms & Conditions apply to every owner, manager or authorised party who lists and provides accommodation through the Cameron4U application (“Host/Vendor”).

By registering a Property on Cameron4U, the Host/Vendor confirms that they have read, understood and agree to follow these Terms & Conditions.

1. Host / Vendor Registration

1.1 Eligibility

The Host/Vendor must have the lawful right, permission or authority to rent out or provide the Property to Guests.

The Host/Vendor must not list any Property without permission from the owner or the party that holds rights over that Property.

1.2 True Information

The Host/Vendor must give true, accurate, complete and up-to-date information about the Property.

Any misleading, false or deliberately hidden information may lead to the listing being suspended or removed from Cameron4U.

2. Property Information

Every Host/Vendor must give the following information before a Property can be listed:

2.1 Property Address

The Host/Vendor must give the full and correct address of the Property.

Cameron4U will show the Property's location using the map feature in the application.

Guests may use that feature to get directions through Google Maps.

The Host/Vendor is responsible for making sure that the location given is correct and does not mislead Guests.

2.2 Property Type

The Host/Vendor must state the type of Property clearly, including at least:

• Landed Property;
• Apartment;
• Condominium;
• Studio;
• Room/Private Room; or
• any other category offered by Cameron4U.

The Host/Vendor must also state whether the Property is:

• (a) Muslim Only; or
• (b) Open to All Guests.

If there are particular conditions or restrictions from the owner, the Property's management or the authorities, the Host/Vendor must tell Cameron4U so that they can be shown clearly to Guests.

2.3 Property Photos

The Host/Vendor must provide clear, recent photos that show the real condition of the Property.

At least the following photos must be provided:

• living room;
• bedroom;
• kitchen;
• toilet/bathroom;
• outside of the Property, if relevant;
• parking, if relevant; and
• the main facilities offered.

Photos must not mislead Guests and must not exaggerate the Property or fail to match its real condition.

Cameron4U may ask the Host/Vendor to replace or update photos that are unclear, too old or do not show the current condition of the Property.

2.4 Facilities

The Host/Vendor must list all facilities provided at the Property.

For example:

• Wi-Fi;
• television;
• air conditioning;
• water heater;
• washing machine;
• refrigerator;
• cooking facilities;
• swimming pool;
• gymnasium;
• parking;
• lift;
• security;
• toiletries; and
• any other facilities.

The Host/Vendor must not list facilities that are not actually available or cannot be used by Guests.

If a facility is temporarily unavailable, the Host/Vendor must tell Cameron4U as soon as possible.

3. Maximum Occupancy

The Host/Vendor must set the maximum number of Guests allowed for each Property.

The maximum occupancy must take into account:

• the size of the Property;
• the number of rooms;
• the bed capacity;
• safety;
• the Property management's rules;
• the authorities' rules; and
• any other relevant conditions.

The Host/Vendor must make sure that the stated maximum is reasonable and can be followed.

Guests who exceed the maximum may be charged extra or asked to leave the Property, depending on the circumstances.

4. Check-in & Check-out

The Host/Vendor must choose one of the check-in and check-out options offered by Cameron4U.

OPTION 1 – STANDARD

Check-in: 3.00 pm

Check-out: 12.00 noon

OPTION 2 – FLEXI / EARLY CHECK-IN

Check-in: 12.00 noon

Check-out: 9.00 am

The Host/Vendor may choose the times that suit the operation and condition of the Property.

Cameron4U may offer an additional option that lets Guests request Early Check-in or Late Check-out for an extra charge.

5. Early Check-in & Late Check-out Add-on

5.1 Early Check-in

Guests may request Early Check-in through Cameron4U, subject to availability.

Early Check-in can only be approved if there is no Booking for the Property on the previous day.

5.2 Late Check-out

Guests may request Late Check-out through Cameron4U, subject to availability.

Late Check-out can only be approved if there is no Booking for the Property on the following day.

5.3 Charges

The charge for Early Check-in and Late Check-out is set at:

RM50 per hour.

The charge is worked out on the extra time approved.

For example:

Early Check-in

Standard: 3.00 pm

Requested: 1.00 pm

Extra: 2 hours

Charge: RM100

Late Check-out

Standard: 12.00 noon

Requested: 2.00 pm

Extra: 2 hours

Charge: RM100

Early Check-in and Late Check-out are add-on services and are not part of the standard Booking price.

Approval depends on the Property's availability and is not an automatic right of the Guest.

6. House Rules

The Host/Vendor must give Cameron4U the Property's house rules before the listing is published.

House rules may cover:

• smoking policy;
• pet policy;
• maximum number of guests;
• quiet hours;
• party/event restrictions;
• parking rules;
• cooking rules;
• swimming pool rules;
• use of facilities;
• use of access cards;
• check-in/check-out instructions; and
• any additional rules.

Cameron4U will show those house rules in the Property's description/listing so that Guests can see them before booking.

The Host/Vendor must make sure that the house rules given to Cameron4U are true, clear and do not conflict with the applicable law.

7. Parking

The Host/Vendor must state the parking information clearly, including:

• whether parking is provided;
• the number of parking spaces;
• whether parking is paid or free;
• designated parking;
• visitor parking;
• whether parking is open or covered; and
• any related restrictions.

If parking is not guaranteed or depends on availability, this must be stated clearly to Guests.

8. Security Deposit

The Host/Vendor must set the security deposit amount for the Property if a deposit is needed.

The amount must be shown to Guests before they book.

The Host/Vendor must not charge any additional security deposit that was not stated or agreed through Cameron4U, except where Cameron4U's policies allow it.

Any claim against the security deposit must be supported with reasons and, where needed, evidence such as photos, videos, invoices or related documents.

9. Cancellation Policy

The Host/Vendor must follow Cameron4U's cancellation policy.

For cancellations by the Guest:

30 days or more before check-in: 80% refund

14–29 days before check-in: 50% refund

Less than 14 days before check-in: No refund

The Host/Vendor must not apply cancellation terms that differ from Cameron4U's policy without Cameron4U's approval.

10. Host / Vendor Obligations

The Host/Vendor is responsible for:

10.1 Accuracy

Making sure all Property information is true, accurate and up to date.

10.2 No Misleading Listing

Not giving photos, descriptions, facilities or other information that mislead Guests.

10.3 Availability

Making sure the Property is available on the dates offered and not double booking.

10.4 Cleanliness

Making sure the Property is clean, tidy and in a reasonable condition before the Guest checks in.

10.5 Safety

Making sure the Property is safe and has no condition that could put Guests at unreasonable risk.

10.6 Maintenance

The Host/Vendor is responsible for the maintenance, repair and condition of the Property for as long as it is listed on Cameron4U.

10.7 Confirmed Booking

The Host/Vendor must honour and provide the Property for every confirmed Booking.

The Host/Vendor must not cancel a confirmed Booking at will.

10.8 Guest Communication

The Host/Vendor must cooperate and reply to Guests within a reasonable time, especially about:

• check-in;
• check-out;
• access;
• emergencies;
• problems with the Property; and
• questions about the Booking.

Cameron4U may set a minimum response time from time to time.

11. Host Cancellation

The Host/Vendor must not cancel a confirmed Booking without a reasonable excuse.

If the Host/Vendor cancels a Booking without an excuse accepted by Cameron4U, Cameron4U may take action against the Host/Vendor.

11.1 Cancellation Penalty

As a general principle, if the Host/Vendor cancels a confirmed Booking without a reasonable excuse, the Host/Vendor may be charged a penalty equal to two (2) times the amount the Guest paid for that Booking.

Example:

Guest's Booking amount: RM500

The Host cancels the Booking without a reasonable excuse.

Penalty: RM1,000

Cameron4U may use the penalty, among other things, to cover the Guest's refund, the cost of finding alternative accommodation or other reasonable losses caused by the cancellation.

Cameron4U may decide how to apply the penalty based on the circumstances of the case.

11.2 Refund to Guest

If the Host/Vendor cancels a Booking, Cameron4U may arrange a refund to the Guest based on the amount the Guest paid and Cameron4U's policies.

Any refund to the Guest may be taken into account when deciding the amount the Host/Vendor must bear.

11.3 Alternative Accommodation

Where suitable and available, Cameron4U may help the Guest find alternative accommodation.

Any additional costs caused by the Host/Vendor's cancellation may be claimed from the Host/Vendor, subject to the circumstances and Cameron4U's policies.

11.4 Suspension of Listing

Cameron4U may suspend a Property listing temporarily or remove it from the platform if the Host/Vendor:

• cancels a Booking without a reasonable excuse;
• cancels repeatedly;
• gives false information;
• causes Guests to make serious complaints;
• fails to provide the Property as advertised; or
• breaks Cameron4U's Terms & Conditions.

11.5 Repeated Cancellation

If the Host/Vendor repeatedly cancels confirmed Bookings, Cameron4U may:

• (a) give a warning;
• (b) charge a penalty;
• (c) suspend the listing;
• (d) lower the listing's ranking or visibility;
• (e) suspend the Host/Vendor's account; and/or
• (f) close the Host/Vendor's account immediately.

12. Property Not as Advertised

If the Property given to the Guest is materially different from the listing shown on Cameron4U, the Host/Vendor is responsible for taking suitable action to resolve the problem.

For example:

• the number of rooms is different;
• advertised facilities are missing;
• the Property cannot be lived in;
• the Property's condition is very different from the photos;
• the Property is not clean or not safe; or
• the location given is not correct.

Cameron4U may investigate the Guest's complaint and take suitable action against the Host/Vendor.

13. Prohibited Conduct by Host / Vendor

The Host/Vendor must not:

• (a) give false information;
• (b) manipulate availability;
• (c) double book;
• (d) charge Guests hidden fees;
• (e) ask Guests to pay outside Cameron4U to avoid platform charges;
• (f) ask Guests to cancel a Booking on Cameron4U in order to deal directly;
• (g) use Guest information for purposes that are not allowed;
• (h) discriminate against Guests for reasons prohibited by law;
• (i) disturb, threaten or harass Guests; or
• (j) use Cameron4U for unlawful purposes.

14. Platform Rights

Cameron4U may:

• (a) check Property information;
• (b) ask the Host/Vendor to update the listing;
• (c) ask for additional photos or documents;
• (d) reject or put a listing on hold;
• (e) remove listings that break its policies;
• (f) suspend the Host/Vendor's account;
• (g) cancel Bookings where reasonable;
• (h) charge penalties allowed under these Terms & Conditions; and
• (i) take further action if there is a serious breach.

15. Agreement

By listing a Property on Cameron4U, the Host/Vendor confirms that:

1. the Host/Vendor has the right or permission to offer the Property as accommodation;
2. all information given is true and accurate;
3. the Property offered is available as stated;
4. the Host/Vendor will honour every confirmed Booking;
5. the Host/Vendor will follow the Guest Policy and Cameron4U's policies;
6. the Host/Vendor will be responsible for the condition, safety and maintenance of the Property; and
7. the Host/Vendor agrees to be responsible for losses or costs caused by breaking these Terms & Conditions, subject to the applicable law.

16. Amendment

Cameron4U may change, update or add to these Terms & Conditions from time to time.

The Host/Vendor will be taken to agree to the latest version of the Terms & Conditions if they keep using the Cameron4U platform after the changes take effect.