Refund & cancellation policy
Guests pay the full price when booking on Cameron4U. If a booking is cancelled, the refund goes back to the payment method used (online banking, card or e-wallet).
Free cancellation after paying
Cancel within 12 hours of paying, and before check-in or motorbike pick-up, and you get everything back.
Homestays: after the free cancellation time
- 30 days or more before check-in: 80% of the booking price back.
- 14 to 29 days before check-in: 50% back.
- Less than 14 days before check-in: no refund.
- The security deposit is always returned in full after check-out, unless the owner makes a claim with evidence within 48 hours and Cameron4U approves it.
Each booking shows its exact dates and amounts before you pay and in your trip.
Motorbikes
Motorbikes are booked for 6 or 12 hours on the day itself, or by the full day (also ahead). Cancel before pick-up, within 12 hours of paying, and you get everything back. After that, full days booked ahead follow the same days-before rules as homestays, counted to the pick-up day. After pick-up the rental is not refunded. The motorbike deposit is paid to the shop at pick-up and returned when the motorbike comes back.
When the owner or Cameron4U cancels
If the owner or shop cancels a confirmed booking, or Cameron4U has to cancel it, you get everything back.
How to cancel and when the money arrives
- Open Trips in the app or on the website, choose the booking and press Cancel booking. The amount you get back is shown before you confirm.
- The refund is started at once. How long it takes to reach you depends on your bank, card issuer or e-wallet.
- A problem during your stay? Report it from your trip, or contact us below.
Contact
Fahd Tech Solution · Registration no. (SSM) 202603273017 (003899788-A)
- fahdtechs@gmail.com
- Phone
- +601126460197
- +601126460197
- Address
- 616, Jarak Atas, 13310 Tasek Gelugor, Pulau Pinang
- Support hours
- Isnin–Jumaat, 9 pg – 6 ptg